How feeld.ai Solves These Operational Challenges
How feeld.ai Solves These Operational Challenges
Helps Telecom Providers Maintain Tower Infrastructure at Scale
Smarter operations. Safer sites. SLA-driven service.
The Industry Context
Modern telecom providers are under constant pressure to deliver high network uptime, meet stringent SLA targets, and maintain thousands of distributed assets — all while operating with leaner field teams and growing energy costs.
Field service complexity is amplified by:
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Dispersed tower locations (urban, rural, and remote)
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Limited visibility into field task execution
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Inconsistent technician performance
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Inability to track or prove compliance in real time
This is where feeld.ai transforms the equation.
Typical Maintenance Scenarios Telecom Providers Face
Emergency repair at a tower with a failed backup battery
Retrofitting legacy towers with energy-efficient equipment
Routine inspection of RF and solar systems based on SLA schedules
Escalation handling for high-value towers near critical service zones
Generator check and diesel level logging at remote, off-grid sites
How feeld.ai Solves These Operational Challenges
Automated Scheduling for Preventive and Corrective Work
Feeld.ai allows operations teams to create dynamic maintenance schedules based on:
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Tower category (critical, standard, low-priority)
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Component lifecycles (e.g., battery cycle count, solar panel runtime)
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SLA timelines from infrastructure contracts
Result:
Right task. Right time. Right technician. Every time.
Technician Assignment Based on Skills, Location & Availability
Whether responding to a fault or planning an inspection, Feeld.ai:
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Maps all technician locations in real time
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Filters based on certifications (e.g. RF, battery swap, high-altitude access)
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Auto-assigns jobs based on urgency and proximity
Result:
No more manual juggling of schedules or calling around to find available resources.
Mobile App for On-Site Execution, Even in Remote Zones
Technicians get a clear, guided workflow:
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GPS-linked task list with tower coordinates
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Visual SOPs and safety checklists tailored to the tower type
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Photo, video, and voice logging
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Barcode/QR scanning for equipment tags
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Offline mode ensures they can work even without signal
Bonus:
OTP or PIN-based customer/site verification ensures the job is traceable and verified.
AI Assistant (AURA): Real-Time Support in the Field
Technicians can ask natural-language questions like:
"What’s the maintenance SOP for a hybrid diesel-solar tower?"
"When was the last battery replacement for Tower ID TX1453?"
AURA fetches contextual, asset-linked answers — instantly.
Result:
Fewer calls to supervisors. Faster resolution. Higher quality of service.
Compliance, SLA Tracking & Digital Audit Trail
Feeld.ai auto-logs:
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Task timestamps
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Technician location
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Checklists completed
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Parts used
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Customer confirmation
Dashboards and reports track SLA performance across regions, contractors, and equipment types — in real time.
Business Outcomes
Increased Uptime
Manual monitoring often misses early warning signs. Outages are reactive, costly, and damaging to customer trust.
AI proactively detects anomalies and triggers automated workflows, resolving issues before they impact service.
Reduced SLA Penalities
Missed escalations and slow incident resolution lead to frequent SLA breaches and financial penalties.
Real-time performance tracking, auto-escalation, and intelligent routing reduce downtime and SLA violations.
Faster Response Times
Dispatchers rely on spreadsheets, maps, and manual judgment—delaying response and wasting time.
Feeld AI instantly assigns the nearest qualified technician, improving first-response speed and customer satisfaction.
100% Digital Records
Dispatchers rely on spreadsheets, maps, and manual judgment—delaying response and wasting time.
All service activities are digitally logged, timestamped, and ready for audit, analytics, and customer transparency.
Better Resource Utilization
Field teams operate without real-time oversight, making planning and performance tracking inefficient.
Technicians are guided with optimized routes, live instructions, and performance analytics—maximizing productivity.
Ready to bring AI-powered precision to your tower maintenance operations?
Feeld.ai empowers telecom service providers to scale tower servicing intelligently — reducing downtime, improving SLA compliance, and elevating field execution.
Umów się na demo
Let’s explore how Feeld.ai can modernize your telecom field service workflows — from the control center to the tower top.